Refund policy

Return of your Order:

Once the order has been successfully completed, it can be canceled within the next 4 hours for a full refund.

The customer has the right to return an order within 7 days of receipt of the order. As a result of this request and if only if the packaging has not been opened, the customer is entitled to a period of one week to return the order concerned. In this case, Swaff Company will be entitled to compensation set at 30% of the agreed selling price of the goods ordered. In the event of cancellation beyond 7 days following the day of receipt, no return will be accepted. The customer will be reimbursed 100% for any cancellation of an out-of-stock order.

To be eligible for a return, your item must be in the same condition that you received it, or unworn, and in the original packaging. You will also need the proof of purchase to make your successful return.

To make a return, you can contact our support. If your return is accepted, you can send your package. Packages sent to us without first requesting a return will not be accepted.

 

Damage and problems

Please contact us immediately if your order is defective, damaged, or if you receive the wrong order, so that we can assess the problem and fix it.

 

Trades

The customer has the right to modify his order until the order leaves the company. Once the package reaches the hands of the carrier, the customer no longer has the right to modify his order.

 

Refunds

We will notify you once we have received and inspected your return and whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card may take some time to process the refund.

Free delivery*

* From 40 € of purchase.